This bill mandates that the Administrator of the Centers for Medicare & Medicaid Services (CMS) and the Commissioner of Social Security jointly conduct a comprehensive review of their respective programs. The primary goal is to simplify the processes, procedures, forms, and communications for family caregivers assisting individuals with eligibility, enrollment, and benefit utilization across Medicare, Medicaid, CHIP, and Social Security programs.

The review specifically aims to streamline policies and reduce administrative burdens on family caregivers. This includes minimizing instances where caregivers must provide duplicate information to federal or state agencies and improving overall interactions with these agencies.

Key improvements sought include decreasing call wait times, ensuring timely answers from agency employees, and enhancing program websites for easier information access and compliance with the Americans with Disabilities Act. The bill also calls for improved access to in-person appointments, provision of translation services, and information in accessible formats, including American Sign Language.

The legislation requires input from family caregivers and relevant organizations during the review process. Following the review, officials must take action to implement simplifications and submit detailed reports to Congress within two years, outlining findings, planned actions, costs, and any recommended legislative changes. Updated reports are also required two years later, and all reports must be publicly accessible.

Additionally, the Administrator of CMS must issue guidance to State Medicaid and CHIP Directors within one year. This guidance will encourage similar state-level reviews and provide promising practices to reduce administrative burdens on family caregivers supporting individuals in state Medicaid and CHIP programs.